SHIPPING POLICY
CoffeeMarvel.com is committed to offering our customers the fastest and most efficient
shipping methods available at a discounted rate.
In appreciation of our customers who spend $75.00 (before taxes) or more per order
on our web site, CoffeeMarvel.com will cover the cost of FedEx Ground service shipping
to any destination within the domestic 48 states (Continental US)*. Customers in
Alaska and Hawaii are offered a discounted flat rate on shipping via FedEx Ground
service*. Canadian customers are offered a discounted flat rate on shipping via
FedEx International Ground Brokerage-Inclusive service*.
CoffeeMarvel.com has teamed with FedEx to offer customers the best shipping services
available. All packages shipped from CoffeeMarvel.com are professionally packaged
and cushioned using effective packaging materials. All packages shipped from CoffeeMarvel.com
are insured to assure they reach our customers is good condition. Should you receive
a damaged package, contact Customer Service immediately. CoffeeMarvel.com will replace
the item(s) damaged in transit and file an insurance claim with FedEx to recover
the cost(s) of the damaged item(s). In some cases it may be necessary for FedEx
to recover the damaged package for inspection. CoffeeMarvel.com and FedEx will coordinate
with the customer to resolve any issues quickly and efficiently.
* Disclaimer: CoffeeMarvel.com reserves the right to change or amend this shipping
policy and/or shipping charges on each order as may be required to compensate for
over sized shipments and other individual circumstances that may arise.
* Restrictions: We do not ship to APO, FOB and P.O. Box Addresses.
RETURN POLICY
Equipment
CoffeeMarvel.com offers a 30-day money-back guarantee on most equipment sold on
the web site. If for any reason you are not satisfied with a qualifying purchase
please contact Customer Service within the 30 days. All refunds will be credited
to the credit or debit card used at time of purchase; no cash refunds will be given.
Coffee & Tea Products
We do not accept the return of coffee & tea products once used. Unused &
unopened (boxes, cartons) products may be returned within 14 days of purchase. In
order to receive credit back, items must be in saleable condition. We do not accept
the return of whole bean products. All refunds will be credited back to the credit
or debit card used at time of purchase, no cash refunds will be given.
Damaged Merchandise
If merchandise arrives damaged, it is to your benefit to refuse delivery and leave
the package/product with the carrier. Any product accepted with visual damage should
be documented with the carrier in order for a claim to be filed. Keep the original
box and packaging. You must then notify CoffeeMarvel.com within two (2) business
days of the damage. CoffeeMarvel.com will then notify the carrier and arrange for
an inspection and pickup of the damaged merchandise. If CoffeeMarvel.com is not
notified within two business days then the standard return policy as posted on our
website will supersede any claim of damage. Any damage not visible upon delivery
must be reported within three (3) business days otherwise our standard return policy
as posted on our website will supersede any claim of damage.
Incorrect Item Received
If you receive incorrect product in your shipment, we ask that you notify CoffeeMarvel.com
Customer Service within two (2) business days of receipt. After two business days,
CoffeeMarvel.com will no longer be responsible for replacing said items. CoffeeMarvel.com
will not replace or exchange/refund any opened or partially consumed product. Any
product returned for exchange or refund must be in saleable condition. Opened, used
or damaged items will not be accepted. Please direct all returns to:
CoffeeMarvel.com
Returns Department
1 Anco Drive
Deptford, NJ 08096
* Disclaimer: Customer bears all risks associated with merchandise after receipt
thereof, including those associated with merchandise returned to CoffeeMarvel.com
until receipt. CoffeeMarvel.com reserves the right to refuse refund or exchange
on any product or equipment depending on individual circumstances.