Track My Order

Ways to Track your Package

Log in to “My Account”.   You can track your package there, plus find Even MORE Great Time Saving Features.

UPS Tracking Options

UPS is a standard shipping method for the 48 contiguous states and International.
All customers that supplied a valid email during ordering will receive tracking confirmation and shipment updates directly to your Email accounts.
If you do not receive a tracking email, please check your Spam folder and then add that email to your white list.

You can track your order directly from My Account, if you established an account prior to final checkout.
OR
Click here for the UPS Tracking website.

Sign up for UPS My Choice - and Take Control of your home deliveries.

 

USPS Tracking Option

USPS is a standard shipping method for AK, HI, PR, VI and all US Territories, US Military, Canada, and International. 
All customers that supplied a valid email during ordering will receive a tracking confirmation email directly to your email box.
You can track your order directly from "My Account", if you established an account prior to final checkout.
OR
Click here for the USPS Tracking website.

USPS Logo

Sign up for USPS Informed Delivery - and see what is coming to your home. 

FedEx Tracking Option

Fedex is a standard shipping method for the 48contiguous states and International.
All customers that supplied a valid email during ordering will receive a tracking confirmation email directly to your email box.
You can track your order directly from "My Account", if you established an account prior to final checkout.
OR
Click here for the FedEx Tracking website.

Sign up for FedEx Delivery Manager - and Take Control of your Home Deliveries. 

FedEx Delivery Manager

Checking Out as a Guest?  Don't want to create an Account on Coffee Marvel?
Don't Worry....Tracking information for orders placed when checking out as a Guest are still available:

     1.  The email sent to you from the shipping carrier.
     2.  Contact Us.
     3.  Contact us using Live Chat - or Help.
     4.  Call us Toll Free 1-833-501-0667  M-F  8 AM - 6 PM CST

Undeliverable Packages

This is very uncommon, but does occur. When a carrier returns an undeliverable package to Coffee Marvel, we will contact the “Bill To” Customer.
You may request to re-ship the package for additional shipping cost and any return fees incurred.
You may also request a refund; the refund will include a Undeliverable Address Fee (shipping cost + restocking).
If the package is returned to us after the 30 day refund period, the order is no longer eligible for return.

Most common causes of undeliverable packages are:
Incorrect “Ship To” address entered on order.
PO Box entered for a UPS delivery.
Package Restrictions and Prohibitions.
Failed Delivery Attempts; No one there to accept the package.
Refused by Recipient.

Incorrect Address - If the address is incorrect, UPS will return the package to us and email you an Exception Notice. Once the package is returned to us, we will contact you to re-process your shipment.  Please note that there will be Additional Fees deducted from any refund of that order. Fees are calculated based on weight, dimension, delivery zip code, and number of packages.  Delivery dates will be delayed in the event of an incorrect address.

If a USPS Address is incorrect, the package will be returned to us. Once the package is returned to use, we will contact you to re-process your shipment. Please note that there will be Additional Fees deducted from any refund of that order. Fees are calculated based on weight, dimension, delivery zip code, and number of packages.  In the event of an international order with a bad address, those orders will not be refunded. The order can be reshipped at the current rate of shipping and payment of any return fees.

To remove an outdated or incorrect address from your account, please log into "My Account" amd update your information within the Address Book section.

NO PO Boxes – UPS, FedEx and USPS cannot make deliveries to a Post Office Box. Please do not enter a Post Office Box as an address. If you choose not to have items delivered to your home, you can have them delivered to your place of employment, your neighbor, etc. so long as this is acceptable to the recipients.

Package Restrictions and Prohibitions

See Index of Countries and Localities Shipping Regulations

Failed Delivery Attempts

UPS will make three attempts to deliver your package. Packages that contain more than $400 of merchandise will require a signature. All packages to a Company will require a signature. Signature requirements for a home delivery are at the discretion of the UPS Driver. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after 3 attempts, the package will be returned. UPS will leave a Note on the business or home owners door letting them know of the attempted delivery and providing them with a phone number to contact them to arrange delivery.  Your may also be delivered to a Way Point or Access Point that is established by the carrier.  You will see that information on your Tracking, and you should contact the carrier to arrange either pickup or delivery of your package.

USPS will make one attempt to deliver your package.  If the address is incorrect it will be returned.  The customer may or may not be notified by USPS of the failed delivery.  DiscountCoffee.com will contact the buyer if the item is received back as a failed delivery.  The buyer does incur the fees associated with the failed delivery and may have the fees deducted from any available refund, or charged for the fees in the event of a re-shipment of the order. 

Refused by Recipient

Please do not refuse a delivery.  We are an Environmentally Focused company and we do ship in re-cycled boxes.  Your order may come in a box that does not look like the product inside.  You can always contact us in the event of a miss shipment and we will make it right. In the event an order is refused by the recipient, the package will be returned to us. The Purchaser will incur the added fees of the return and any added fees to reship the order. It is the customer’s responsibility to let the appropriate people at your home or office know of the delivery so as to avoid this type of a return.

If you are sending your order as a gift, you may want to let the recipient know that there is a surprise on the way, so they do not refuse the delivery.